Excellence is our driver
Car Transport and Logistics
English

General Behavior Guidelines

for a safe and accident-free trip

1.) Technical failures during handover at the factory/at the customer location (applies only to new vehicles):

If a technical failure occurs during handover of the vehicle, inform the center where the transaction is taking place. Do not move the vehicle! If a technical failure occurs during handover of the vehicle, inform the center where the transaction is taking place. Do not move the vehicle! If the failure is not corrected but you are told that you may continue driving the vehicle, then you may only continue driving if:

a.) The approval for driving a vehicle despite a failure is documented in writing. Request  written approval via the VCR, which must include the following statement: "This vehicle may be driven without further concerns". Documentation must include the date, stamp and signature.

b.)The situation has been reported to your scheduler!

3.) Arrival of the service and repairs at the location:

Notate the arrival time of the mechanic on the VCR. If the repairs can be completed on location, you may continue driving with no further concerns.  Request that the mechanic provide you with documentation of the repairs. If this is not possible and you have been provided a reference number, then this is also acceptable! Otherwise, request the internal reference number. Inform your dispatcher about the reason for the technical failure, which repairs the mechanic made! Inform your dispatcher about completion of the work.

 

4.) Service and repairs are not possible at the current location. Driving may be continued:

If the repair service cannot repair the problem, but allows you to continue driving, then this may only occur under the following circumstances:

o) The mechanic provides written approval: Text for the VCR notice: "Continued driving is allowed without any further concerns" // Documentation must include the date, stamp and signature.

o) The dispatcher must be notified that driving will commence without repairs! The dispatcher must give approval for continuing driving!

o) Request that the mechanic provide you with documentation of the repairs. If this is not possible and you have been provided a reference number, then this is also acceptable! Otherwise, request the internal reference number.

o) On the VCR, notate the time when the repairs were completed!

6.) Technical failures while driving – additional guidelines for used vehicles!!:

In the case of a used vehicle, the following additional steps must be taken:

o) Before calling Action Service, contact your dispatcher – in these cases we must always be sure to receive guarantee of payment from the customer!!

o) This is also the case with new IVECO vehicles! We may only contact the service with the approval of the IVECO customer!

o) Contact ACTION SERVICE:  In accordance with the above guidelines, contact Action Service. Please make sure you have the following information ready:

*) Vehicle manufacturer: (Volvo, Mercedes-Benz,..)

*) Service numbers may only be called with the agreement of the main office (Service 24, Otokar-Service 24,..)

2.) Technical failures during the travel time before handover (applies only to new vehicles):

If a problem should occur during travel, take the following steps:

a.) If possible, try to park the vehicle in a safe location on the side of the road. If it is an emergency, secure the location of the breakdown!!

b.) Inform your dispatcher about the situation.

c.)The dispatcher will attempt to resolve the situation over the telephone. If the problem cannot be resolved, then Action Service must be contacted! Follow the directions of Action Service!

d.) Be aware that it is distinctly against company policies to undertake repairs on your own!

e. Leaving the vehicle is not permitted! If a red warning light should appear on the display, stop immediately! Stop = stop!! Only make the vehicle far enough to be out of danger. After that, follow directions!

f.) Contact Action Service and report your problem. Prepare yourself for the following questions:

o) Indicate your exact position / where are you exactly?

o) Have your complete chassis number and your license number ready!

o) Write down your odometer reading.

o) If it is a new vehicle - indicate to Action Service that you are dealing with a new vehicle - warranty!

o) Call the emergency number (See "contact Action Service") and report your problem!

o) Keep the emergency number on hand, they are very helpful!

o) Provide your dispatcher with the emergency services reference number. Notified them that Action Services was contacted and is on their way. (If the service has not arrived within two hours, call them again!)

o) Note the time of the phone call on your VCR

 

5.) Service and repairs are not possible at the current location. The vehicle cannot be driven:

o) Notate the arrival time of the mechanic on the VCR

o) If the service cannot repair the failure on location, then the vehicle must be towed to the shop!

o) Inform your dispatcher

o) Follow the mechanics directions during the towing/transport of the vehicle to the shop

o) Provide your dispatcher with the following: full name, address, telephone number, and contact person at the shop

o) For items which must clear customs – inquire from the dispatcher, whether the documents should remain in the vehicle or if you should bring a document sheet into the office!

o) If the items do not need to clear customs, the documents must stay with the vehicle

o) Contact your dispatcher when you arrive in the shop. Inform him as soon as possible about the estimated repair time. You will be informed whether to stay with the vehicle or if you will be given another assignment!

o) Request that the mechanic provide you with documentation of the repairs. If this is not possible and you have been provided a reference number, then this is also acceptable! Otherwise, request the internal reference number.

o) Note the time on the VCR when the repair was completed or when you left the shop without the vehicle!